Focus on Code

If you’re deep inside computer related world you have to learn one of the virtues in this world. That’s patience. Your must be keep patience everytime, every day, every hour. Because you need that. In a complex senario everything goes wrong in a second. One second before you’re all right with any kind of job but after a second everything starts to come on you.

Last 4 years i’ve managed, administrated or used hostings or dedicated hostings from many company around the world. If one is from USA the other is from Germany. I tested about more than 7 hosting companies at least.

One month ago we’ve moved our sites to a new company. Infact we do not have any idea about that we’re moving our sites to worst hosting company ever. Before move i’ve checked internet for user comments about leaseweb. Most of the comments are around the support saying that worst support ever you can find. But i did not mind that comments cause success stories are not told most but failures are always spoken.

And i did a mistake!

After one month of working with Leaseweb we’ve encountered a problem. We tried to restart server but could’t. Tried to power-cycle server but we couldn’t.

Then asked leaseweb’s worst suppor ever to examine the problem.

I waited 2 days for them to make them send me a response. They said our harddisk has a problem. Needs to change with another harddisk.

We said O.K. do it.

They done it after 6 days!. For 6 days we’re closed. We could not reach any of sites. We could not reach server through SSH. The hosted firms that we’ve could not reach their emails. So nobody could do their daily works for six days!

The nightmare is not just like simple that i’ve told.

After 6 days they’ve send us an email including SSH, Panel details. But they were fully wrong. Then restarted to send emails. They’ve respond us after 1 day saying sorry for wrong details, here your true details!

Can a harddisk may burn. We can look this process as a simple process cause we’ve learned the one virtue called patience a long time ago.

But nobody can explain that to change a disk, image it, mount old disk in 7 days! That’s all totally one hour process.

But it took 7 days if you’re working with a poor hosting company that has poor customer support. Infact we can say there are no support. There are so many people saying “hey, i inform one my colleague for your process. Keep on” but you never have a chance to find a colleague that solve your problem.

For your information i neve suggest Leaseweb for any of you including my enemies!

This entry was posted on Wednesday, May 7th, 2008 at 7:43 pm and is filed under administration.You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.